Returns & Exchanges

At Kaai Bags, we want you to be completely satisfied with your luxury purchase. If your new bag isn't a perfect match, you can return or exchange it within 30 days of delivery provided it is in its original, unused condition.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the bag in its original dust bag and protective packaging, ensuring all tags are attached and the original receipt is included.

3

Ship the Item

Affix the prepaid shipping label provided in your email to the outside of the box and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the return to ensure it meets our quality standards, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing